Contact us

A real person reads every message. There is no ticket robot.

The fastest way is inside the app. Open the sidebar → Support, then Report a Problem, Ask a Question or Submit a Feature Request.

All three post straight into our support inbox, encrypted, and open a conversation you can come back to — replies land in the app rather than in your email. A report can carry a screenshot.

Leave Attach device info on and we also get your app version, your settings and how many records you have — never your transactions, names or amounts. That detail is usually the difference between a fix and four rounds of questions.

Feature requests are genuinely read, and they go to their own list rather than the bug pile. Half-formed ones are welcome — the app offers a few opening lines if a blank box is hard to start.

By email

If you would rather not open the app — or the app is the problem — write to simpleapphelp@outlook.com.

This is a separate mailbox from the in-app one, read by the same person. It is also where the app falls back to if it cannot send for you, which happens when you are not signed into iCloud. Replies come back by email, and usually go out within 1–2 days.

Three things make an answer much faster:

Which device — Mac, iPhone or iPad, and the app version from the bottom of Settings.
Which screen you were on, and what you had just done.
What you expected instead. A figure that looks wrong is often two screens counting different things — tell us both numbers.

Before you write

Troubleshooting covers the common ones, and Fin, the assistant inside the app, can answer questions about your own figures because it can see them. We cannot — your data never leaves your device and your iCloud, so support has nothing to look up. Tell us what you see and we will work from that.