Contact

Talk to a real person.

Every message is read by a person — there is no ticket robot. The fastest way is Talk to the developer, inside the app; email works too.

The fastest way is inside the app. Open the sidebar → Support, then Talk to the developer. Pick what it is about — Something’s broken, A question or An idea — and write it the way you would say it. You can change the pick until you send.

It lands straight in our support inbox, encrypted, as a conversation you can come back to — replies show up in the app rather than in your email. Click + to add a screenshot, a screen recording or a voice note; every amount is blurred first.

Your device and app version always go with a message — that is what makes a report answerable. A switch adds your settings and how many accounts and transactions you have, and the app shows you exactly what is sent. Never any names or amounts.

Ideas are genuinely read, and they are filed apart from the problems. Half-formed ones are welcome.

By email

If you would rather not open the app — or the app is the problem — write to support@getsimplefinance.com.

This is a separate mailbox from the in-app one, read by the same person. It is also where the app falls back to if it cannot send for you, which happens when you are not signed into iCloud. Replies come back by email, and usually go out within 1–2 days.

Three things make an answer much faster:

Which device — Mac, iPhone or iPad, and the app version from the bottom of Settings.
Which screen you were on, and what you had just done.
What you expected instead. A figure that looks wrong is often two screens counting different things — tell us both numbers.

Before you write

Troubleshooting covers the common ones, and Fin, the assistant inside the app, can answer questions about your own figures because it can see them. We cannot — your data never leaves your device and your iCloud, so support has nothing to look up. Tell us what you see and we will work from that.